Frequently Asked Questions

Ordering & Payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and Shop Pay. All transactions are processed securely at checkout.

Can I change or cancel my order after placing it?

Orders are processed quickly, but contact us as soon as possible at support@teckeleck.com and we'll do our best to help before dispatch.

Delivery

How long does delivery take?

Standard UK delivery typically takes 3–5 working days. Express options may be available at checkout depending on your location.

Do you deliver outside the UK?

Yes, we ship internationally. Delivery times and costs vary by destination and are calculated at checkout.

Will I receive tracking information?

Yes — you'll receive a tracking link by email once your order has been dispatched.

Returns & Warranty

What is your returns policy?

We offer a 30-day returns policy on all items. Products must be returned in their original condition and packaging. Contact us to initiate a return.

Are your products covered by a warranty?

Yes. All products come with a minimum 12-month manufacturer's warranty. Some products carry extended warranties — check the individual product page for details.

What do I do if my item arrives damaged or faulty?

Contact us immediately at support@teckeleck.com with your order number and photos of the issue. We'll arrange a replacement or refund promptly.

Products & Compatibility

How do I know if a car tech product is compatible with my vehicle?

Each car tech product listing includes a compatibility guide. If you're unsure, contact us with your vehicle make, model, and year and we'll advise.

Do your electronics come with UK plugs?

Yes — all products sold on Teckeleck are supplied with UK-compatible plugs and chargers unless otherwise stated in the product description.